Frequently Asked Questions
Orders
How do I place an order?
Select your item, choose your size, and complete the checkout process through our secure payment system.
Can I modify or cancel my order?
Orders can be changed only before they enter preparation. Once processing begins, modifications are no longer possible.
How do I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your order is dispatched.
Shipping
Do you ship internationally?
Yes. International shipping is available. Delivery times and rates vary by region.
Which shipping methods are offered?
Standard and express options, depending on the destination.
How long does delivery take?
The estimated timeframe appears at checkout and in your confirmation email.
Returns & Exchanges
What items are eligible for return?
Items must be unworn, unwashed, and in original condition with all tags attached.
How can I request an exchange?
Exchanges can be submitted through our returns portal and are subject to availability.
When will I receive my refund?
Refunds are processed after the item is inspected. Timing depends on the payment provider.
Products
What items are eligible for return?
Each product page includes a size guide for accurate selection.
What materials do you use?
Material composition is detailed on every product page.
How do I care for my garment?
Care instructions are included on the garment label and on the product page.
Get in touch
Have questions about your order, or a general enquiry?